Shipping policy

Shipping Policy

Processing Time

Our made-to-order products ship within 10–15 business days after your order is placed, unless the product listing states a different timeframe or a specific “ships by” date. Business days are Monday through Friday, excluding holidays.

Items specifically listed as ready to ship will ship within 3–5 business days.

Seasonal Launches and Preorders

Seasonal collections and preorders may have specific shipping dates shown on their product pages. Please review those dates before ordering.

Shipping Rates and Delivery

Available shipping destinations and shipping charges are displayed at checkout.

Processing time is separate from shipping transit time. Carrier delivery estimates begin after your package ships and are estimates, not guarantees. We do not guarantee arrival by a holiday unless expressly stated.

Tracking

When your order ships, you will receive a shipping confirmation with tracking information.

Delays

If we cannot ship within the timeframe promised, we will contact you with an updated shipping estimate and the option to cancel for a full refund.

Damaged or Missing Packages

If your order arrives damaged or appears to be missing, contact us at https://builtbyarden.com/pages/contact with your order number. For damaged items, please include photos of the item and packaging and keep the packaging while we help resolve the issue.

Questions

Please use our contact form at https://builtbyarden.com/pages/contact.