Refund policy

Returns and Refunds

For standard, non-personalized products, please request a return within 14 days of delivery using our contact form at https://builtbyarden.com/pages/contact. Include your order number.

Items must be unused, in their original condition, and securely packaged. Contact us before sending a return so we can provide instructions. Buyers pay return shipping. Original shipping charges are nonrefundable for change-of-mind returns. No restocking fee applies.

Personalized Orders

Personalized and custom-made items cannot be returned for a change of mind. This does not apply to items that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please contact us promptly with your order number and photos of the item and packaging. We will work with you to arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.

This policy does not limit any rights you have under applicable consumer protection laws.